Privacy Policy

We may collect information that you voluntarily provide to us or that is automatically collected when you use our services.

Information You Provide

• Name or display name
• Email address
• TradingView username
• Discord username or ID
• Support messages or ticket information
• Billing-related information provided through our payment processor
• Any information you choose to submit through forms, email, Discord, or support channels

Information Collected Automatically

• IP address
• Browser type
• Device information
• Pages visited
• Referring pages
• Approximate location based on IP address
• Usage activity related to website performance, analytics, and security

Payment Information

Payments are processed by third-party payment processors such as Stripe.

ClarifyChart does not directly store full credit card numbers or sensitive payment card information. Payment processors may collect and process payment details according to their own privacy policies and security practices.

We use collected information to:

• Provide access to paid or free TradingView indicators
• Verify subscription status
• Manage user accounts and access permissions
• Process payments, refunds, and billing issues
• Respond to support requests
• Operate and improve our website and services
• Prevent fraud, abuse, account sharing, and unauthorized access
• Communicate updates, policy changes, and service-related notices
• Maintain security and enforce our Terms of Service

We do not use personal information to provide financial advice or individualized trading recommendations.

Because ClarifyChart indicators are delivered through TradingView, we may collect and use your TradingView username to grant, manage, or remove access to invite-only scripts.

You are responsible for providing an accurate TradingView username.

ClarifyChart is not responsible for TradingView account issues, platform outages, username changes, or access problems caused by inaccurate information provided by the user.

We may use Stripe or similar third-party payment processors to handle subscriptions, payments, refunds, and fraud prevention.

These processors may collect information such as:

• Name
• Email address
• Billing address
• Payment method details
• Transaction history
• Fraud prevention signals

ClarifyChart receives limited payment-related information necessary to manage subscriptions and support requests.

We do not control how third-party processors independently handle your information. Their processing is governed by their own privacy policies.

Our website may use cookies, pixels, or analytics tools to:

• Remember user preferences
• Measure website traffic
• Improve website performance
• Understand how users interact with our website
• Help detect fraud or abuse
• Support marketing or retargeting efforts, if enabled

You can disable cookies in your browser settings, but some parts of the website may not function properly.

We may send emails related to:

• Account access
• Subscription status
• Billing or refund issues
• Product updates
• Important policy changes
• Support responses
• Promotional or educational content

You may unsubscribe from marketing emails where an unsubscribe option is provided.

Transactional or service-related emails may still be sent when necessary to operate the service.

If you join a ClarifyChart Discord server or community platform, your activity may be visible to other members depending on the platform’s settings.

We may use Discord usernames, messages, moderation logs, or support interactions to:

• Provide community access
• Manage support
• Enforce rules
• Prevent abuse
• Remove users who violate policies

Discord and similar platforms operate under their own privacy policies and terms.

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate ClarifyChart, including:

• Payment processors
• Website hosting providers
• Analytics providers
• Email service providers
• Support or ticketing platforms
• Community platforms such as Discord
• Legal, compliance, or fraud prevention services

We may also disclose information if required by law, court order, legal process, or to protect our rights, users, business, or services.

We retain personal information only as long as reasonably necessary for:

• Providing services
• Maintaining business records
• Resolving disputes
• Enforcing agreements
• Processing refunds or billing issues
• Complying with legal obligations
• Preventing fraud or abuse

Support messages, billing records, and access records may be retained for legitimate business and legal purposes.

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the security of your own accounts, including your email, TradingView, Discord, and payment accounts.

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Request information about how your data is used

To make a privacy request, contact us through official support channels.

We may need to verify your identity before processing certain requests.

ClarifyChart is intended only for users who are at least 18 years old.

We do not knowingly collect personal information from children or minors.

If we learn that a minor has provided personal information, we may delete it and terminate access.

ClarifyChart is based in the United States.

If you access the service from outside the United States, you understand that your information may be processed and stored in the United States or other countries where our service providers operate.

Our website or services may contain links to third-party websites or platforms, including TradingView, Stripe, Discord, YouTube, or other services.

We are not responsible for the privacy practices, content, or policies of third-party platforms.

You should review their privacy policies before using them.

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last Updated" date.

Continued use of ClarifyChart after changes are posted means you accept the updated Privacy Policy.

For privacy questions or requests, contact ClarifyChart through the official support channels listed on our website or platform.

This Privacy Policy is provided for informational purposes only and does not constitute legal advice.

Users seeking legal guidance should consult a qualified attorney.